Who is it for?
Customer service teams, contact centers, supervisors, managers, and trainers.
What will you practice?
- Training Needs Analysis and team development
- Customer service and contact center skills
- Quality, management, and strategic planning
- Training of Trainers (TOT)
Program format
Start with a discussion of organizational needs, then agree content, duration, and delivery.
A sample activity
Analyze a customer interaction, identify the issue, practice a better response, and agree how improvement will be measured.
Explore placement options